30 DAYS
Returns and exchanges are accepted within 7 days of receiving your order.
RETURNS & EXCHANGES
WHY / CUSTOMER CARE
RETURNS
RETURNS
& EXCHANGES.
We want every WHY order to feel right. Learn more about our return and exchange process below.
ORIGINAL CONDITION
Items must be unused, unworn, and returned in their original condition.
CUSTOMER CARE
Our team is ready to assist you with your return or exchange request.
RETURN & EXCHANGE PERIOD
Customers can request a return or exchange within 7 days from the date of receiving the order.
Requests submitted after this period may not be eligible for return or exchange.
RETURN CONDITIONS
To be eligible for a return or exchange, the item must:
- Be unused and unworn.
- Be in its original condition.
- Include original tags and packaging.
- Have no signs of washing, damage, or alteration.
EXCHANGES
Exchange requests are subject to product availability.
If the requested item or size is unavailable, our customer care team will assist you with the available options.
HOW TO REQUEST
To request a return or exchange, please contact WHY Customer Care within 7 days of receiving your order.
Please include:
- Order number.
- Item details.
- Reason for return or exchange.
WRONG OR DAMAGED ITEMS
If you receive an incorrect or damaged item, please contact us with your order details and supporting information.
Our team will review your request and guide you through the next steps.
REFUNDS
Once an approved return is received and reviewed, customers will be informed about the refund process.
Refunds are processed according to the applicable payment method.
